This is Debian GNU/Linux's prepackaged version of OTRS, the Open Ticket
Request System. The authors of OTRS are:

Copyright (C) 2001-2011 OTRS GmbH, http://otrs.org/

Upstream authors:
   OTRS GmbH <info@otrs.de>
   Martin Edenhofer
   Stefan Wintermeyer
   Sebastian Wormser

This package was put together by Torsten Werner <twerner@debian.org>,
from sources obtained from:
ftp://ftp.otrs.org/pub/otrs/

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The Debian packaging is © 2009-2011, Patrick Matthäi <pmatthaei@debian.org> and
is licensed under the GPL-3.
On Debian systems, the complete text of the GNU General
Public License can be found in `/usr/share/common-licenses/GPL-3'.
